Experience that connects.
From people to products.

• Designing and delivering a portfolio of B2B operational platforms for CRM automation and outbound communication, booking and channel management, contract lifecycle, fleet operations, profitability tracking and domain monitoring.
• Building a lead management and multichannel communication platform with company registry data, tax-ID-based campaigns, deduplication, asynchronous processing, email/SMS, bounce handling, webhooks, performance scoring and a centrally managed Chrome extension.
• Developing booking and property management workflows, including availability reconciliation, iCal synchronisation, Stripe, Revolut and Netopia integrations, digital check-in, promotions, review collection and email or WhatsApp notifications.
• Creating a secure contract management platform with document generation, versioning, OTP signing, encrypted storage, TOTP two-factor authentication, an audit trail, GDPR retention, automated backups and post-signing integrations.
• Delivering fleet management tools, driver settlements, profitability tracking across currencies, and domain/email monitoring, alongside over 40 WordPress websites and WooCommerce shops supported by a modular operational suite and a shared mobile-first design system.

• Running outbound campaigns to attract new small and medium-sized business customers who did not use Orange services.
• Analysing the existing telecom provider, services in use, business context and unmet connectivity or communication needs.
• Matching identified needs with relevant Orange solutions and qualifying prospects as opportunities ready for porting and service activation.
• Handing qualified leads to Business Sales Representatives with full context and following opportunities through to the completed sale.
• Meeting targets for outbound call volume, qualified leads and activated Orange services, measured by both volume and generated revenue.

• Managing an assigned portfolio of Vodafone SME customers through structured follow-up and accurate account records.
• Leading renewal discussions for existing Vodafone services, with a focus on retention and service continuity.
• Identifying new business needs within the portfolio and proposing relevant Vodafone services and solutions.
• Resolving service enquiries and coordinating follow-up actions for customers in the portfolio.
• Meeting targets for activated and renewed services, measured by service volume and generated revenue.

• Providing in-store support to Vodafone individual customers for service, account, billing and product enquiries.
• Processing bill payments, prepaid top-ups and prepaid SIM card sales.
• Turning customer needs into relevant Vodafone service and product recommendations through upselling and cross-selling.
• Helping customers choose suitable mobile phones, accessories and related products.
• Meeting targets for activated and renewed services, revenue and accessory sales.

• Providing in-store support to Orange individual and business customers for service, account, billing and product enquiries.
• Processing bill payments, prepaid top-ups and prepaid SIM card sales.
• Recommending Orange services to individuals and businesses through needs-based upselling and cross-selling, including Orange Money services for transfers and credit.
• Advising customers on mobile phones, accessories, IT and communications equipment, and related products.
• Meeting targets for activated and renewed services, revenue, accessory sales and Orange Money financial services.

• Advising individuals and business customers in a Vodafone partner store, from identifying needs to choosing appropriate services and products.
• Promoting Vodafone offers through service, package, phone and accessory recommendations using upselling and cross-selling.
• Handling front-office activities: bill payments, prepaid top-ups, SIM cards and routine account or service enquiries.
• Supporting service activation and renewal, and providing after-sales customer support.
• Contributing to sales targets for services, revenue and accessories.

Role included in the earlier experience section of my CV.

Role included in the earlier experience section of my CV.

Role included in the earlier experience section of my CV.

Role included in the earlier experience section of my CV.

Role included in the earlier experience section of my CV.

Role included in the earlier experience section of my CV.

Role included in the earlier experience section of my CV.